An Important Notice Concerning Your Privacy  

 

At AAA Ohio Automobile Club (“Company”), maintaining your trust and confidence is a high priority. That’s why we want you to understand how we protect your privacy when we collect and use information about you, and the measures we take to safeguard that information. We also want you to understand the benefits of your relationship with us, including valuable offers you may receive through the mail, by telephone, or by various digital channels such as email, text, etc.

This Privacy Notice (“Notice”) applies to AAA Ohio Automobile Club, as well as the companies listed below, which are all related by common control or ownership and are referred to in this Notice as “Subsidiaries,” “we,” “our,” and “us”:

  • Auto Club Services Corporation
  • Automobile Club Insurance Agency, Inc.
  • Auto Club Renewals Incorporated, dba VForce
  • Motor Club Battery Services

Information We Collect
As part of providing you with our products and services, we may obtain data (“Customer Information”) about you, including but not limited to:

  • Information we receive directly from you (such as name, address, date of birth, email address, and log in information) on applications, surveys, newsletters, alerts, online registrations or other forms.
  • Transactional information about your AAA membership, including emergency roadside service, insurance, travel, financial, and car care transactions.
  • Information from vendors, partners, and other third parties about products and services you have purchased and/or used.
  • Marketing and demographic information including information that may indicate your purchase preferences.
  • Statistical and analytical information about the pages you access while visiting our website, such as pages visited, quantity of searches performed, and keyword searches.

When you visit our Website, AAA Ohio Automobile Club automatically receives and records information from your computer or browser, including your IP address, cookie information, software and hardware attributes, and the page(s) you request.  Customer Information is also obtained when you request services offered through the Website, when you sign up for our newsletters, or when you visit webpages on the Website or on websites of partners or affiliates of the Company, all of which are voluntary.  The Company does not seek sensitive personal information from visitors to the Website, and to safeguard your own sensitive personal information, please do not provide any sensitive personal information, and limit the amount of all other information that you provide through the Website to the greatest extent possible.

AAA Ohio Automobile Club strives to maintain accurate, complete, and relevant personal information for the purposes identified in this Notice. Individuals are responsible for providing AAA Ohio Automobile Club with accurate and complete information, and for contacting AAA Ohio Automobile Club as soon as possible when correction of such information is required.

Use of Customer Information
AAA Ohio Automobile Club may use your Customer Information for the following purposes:  (i) to market products and services to you; (ii) to contact you; (iii) to conduct product and service research and development, risk control, data analysis or other internal business purposes; (iv) to track the effectiveness of our marketing campaigns;  (v) to provide anonymous reporting for internal and external clients, business partners and affiliates of the Company; (vi) to gauge the level of traffic, speed, and overall performance of the Website; (vii) to customize advertising and content on the Website to personalize your browsing experience; (viii) to fulfill demand for services and content on the Website; and (ix) to improve quality and content on the Website and your overall the experience while using the Website.

Disclosures to Service Your Account
In order to process transactions related to your AAA membership, including emergency roadside service, insurance, travel, financial, and car care transactions or other member-related services, to conduct research and analysis, and to deliver your membership benefits and programs, it is often necessary for us to disclose Customer Information to companies that work with us. For example, we may provide certain Customer Information to companies that offer AAA member programs in which you have enrolled or which are provided as part of your AAA membership, or to other financial institutions with which we have joint or singular marketing agreements. We may also provide certain Customer Information to companies, including our Subsidiaries, that perform services in connection with customer benefits, services or programs, or that perform other business operations or services, including marketing services on our behalf.

AAA Ohio Automobile Club may also share your Customer Information under the following circumstances: (i) to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; (ii) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use, or as otherwise required by law; (iii) to enforce its policies, respond to claims that a listing or content violates the rights of others, or protect anyone’s rights, property or safety; (iv) to transfer Customer Information about you if AAA Ohio Automobile Club is acquired by or merged with another company, or if AAA Ohio Automobile Club forms a division or affiliate and transfers the ownership and operation of the Website. We will notify you through the contact preferences made by you or by posting a notice on the Website before Customer Information about you is transferred and becomes subject to different privacy terms.

Disclosures to Provide You With Offers for Products and Services
An important benefit of your customer relationship with AAA Ohio Automobile Club is the opportunity to receive offers for products and services from companies that provide special programs, services, or discounts especially for AAA members. We try to provide these offers to customers who are most likely to find them of value. If you do not provide us with accurate contact information, we may not be able to provide such offers to you. If you prefer, you may opt out of these disclosures by following the instructions at the bottom of this Notice.

Offers for AAA Products and Services
We work with our Subsidiaries and other companies that perform services on our behalf to develop and make offers to you for products and services of AAA Ohio Automobile Club and our Subsidiaries based on Customer Information.

Offers for Products and Services of Other Companies
We work with other companies to provide our customers with special offers for various products and services. We may disclose Customer Information about you to: financial service providers such as banks and insurance companies; non-financial companies such as retailers, direct marketers, and travel providers; and others such as other AAA clubs or their affiliated companies.

Text Messaging Services
When you sign up for one of our text messaging programs through our third-party text service vendor, you are expressly consenting to receive text messages on your cell phone or other mobile device about our products, services, and/or programs which may be sent by automated means. Text messages will only be sent to the mobile phone number used to opt into the applicable text message program. In some instances, you may have the opportunity to reply to a message, which may result in additional response messages. Your consent to enrollment in any text message program is not a condition of purchase. For information about a text message program you may text HELP to the applicable short code.

Message and data rates may apply. We do not charge a fee for our text message programs and assume no responsibility for charges by your carrier that you may incur when you sign up to receive text messages from us. You may opt out of a text message program at any time by texting STOP to the applicable short code, or as otherwise stated in the specific terms and conditions for the applicable text message program. You may receive a final confirmation message to confirm that you will no longer receive text messages from the applicable text message program unless you opt back into such program. Some of our text messaging services have additional terms and conditions that will apply in addition to the description above.

Our Website
If you choose to visit our Website, please view our online Terms of Use for specific information regarding the use of the site.

Acceptance of Privacy Notice
By your use of our Website or by clicking accept on the initial page that you accessed, you consent to the terms of this Notice, and you expressly consent to the AAA Ohio Automobile Club’s collection, storage, use and disclosure of your Customer Information that you may provide as described in this Notice or the Website Terms of Use. Please Read This Notice Carefully. If you do not agree to the terms of this Notice, please discontinue use of the website immediately.

Cookies
AAA Ohio Automobile Club uses cookies and other web technologies to help personalize your online experience. Cookies are files stored on your computer’s hard drive that maintain information about your name, passwords, preferences, and browsing history, among others.  AAA Ohio Automobile Club cookies are uniquely assigned to you, and can only be read by our web server. Cookies are also used to maintain your logged-in status between pages of the site, and are essential for accessing member-exclusive information. If you employ a “do not track” mechanism on your browser, please be advised that the Website does not respond to “do not track” requests or similar signatures that users may employ. We let other companies that show advertisements on some of our webpages set and access cookies on your computer.  Such other companies’ use of their cookies is subject to their own privacy policies, not those in this Notice.  We may use web beacons to access cookies inside and outside of the Website and in connection with our services and content.  You may set your browser to reject cookies.  Rejecting cookies, however, could have a negative impact on your experience at the Website. 

Links within or to our Website
Our site may contain links to other websites operated by third parties, some of which may display our logos or other trademarks. A third-party website can be identified by the fact that it does not display a AAA URL.  Third-party websites may also have information identifying a third party as the host of the website.  Please be aware that AAA Ohio Automobile Club is not responsible for, and cannot control the privacy practices of, third-party websites, even if they display our logos or other trademarks. We encourage you to read the privacy policies of these other websites, as they may differ from ours.

Information Security
AAA Ohio Automobile Club takes the security of Customer Information very seriously. All AAA Ohio Automobile Club associates are required to participate in ongoing information security and privacy training.

All AAA Ohio Automobile Club associates, subsidiaries and partners must have a valid business requirement as part of an official job function in order to access Customer Information.

In addition, we maintain physical, electronic, and procedural security measures to safeguard Customer Information.

In order for a AAA Ohio Automobile Club partner to access customer personal information or data, AAA Ohio Automobile Club requires third-party vendor agreements regarding the security and privacy of our customers’ personal information.  AAA Ohio Automobile Club conducts a review of each third-party vendor to ensure security and privacy standards are maintained, and that all personal information is controlled by the third party.

Please understand however, that third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your Customer Information that they unlawfully collect from the Website.  Therefore, although we work hard to protect your privacy, and we maintain reasonable physical and technical safeguards, we cannot promise, and you should not expect that your Customer Information or private communications will always remain private and secure.

Former Customers
If you or we decide to terminate your customer relationship with us, we will continue to treat and safeguard your Customer Information as described in this Notice.

Children
We are committed to protecting the privacy of children. With the exception of certain Youth Membership, Driving, and School Traffic Safety programs, AAA Ohio Automobile Club does not intentionally collect information specific to individuals under eighteen (18) years of age.  Any individual under the age of thirteen (13) must have the consent of a parent or guardian prior to accessing our Website. Inasmuch as the Company cannot control a child’s access to the Website, the Company encourages parents to utilize Web filtering technology to help you supervise your child’s use of our site and the Internet in general. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian please contact us.  Please visit the FTC's website at www.ftc.gov for tips on protecting children's privacy online.

Opting Out
If you prefer we not disclose Customer Information about you to third parties, you may direct us not to make those disclosures (other than disclosures permitted or required by law) by sending your request to: Privacy Compliance Officer, AAA Ohio Automobile Club, 90 E. Wilson Bridge Rd., Worthington, Ohio, 43085, or by sending an email to privacy@aaaohio.com

If you do not wish to receive periodic mailings or phone calls from us, please let us know by writing to: Privacy Compliance Officer, AAA Ohio Automobile Club, 90 E. Wilson Bridge Rd., Worthington, Ohio, 43085, or by sending an email to privacy@aaaohio.com. Please provide us with your exact name and address and membership number if available.

If you do not wish to receive emails from AAA Ohio Automobile Club, you can unsubscribe by clicking the unsubscribe link included in the footer of our emails, or by sending an email to privacy@aaaohio.com indicating your preference to opt-out. We will process your request within 10 business days.

Your request will be processed immediately, but for mailings and other non-email contact it may take up to 8 weeks for contact to be suppressed due to programs already in progress.

When communicating with you about your account, information about other products and services may still be included in those communications. 

Note that unsubscribing to emails may restrict AAA Ohio Automobile Club’s ability to service your account.

Amendments to this Privacy Notice
We reserve the right to amend this Notice at any time by posting the amended terms on the Website.  All amended terms automatically take effect when posted and are binding without further notice to users.  The effective date of this Notice is located at the end of the Notice. We encourage you to periodically review this notice so that you are aware of any changes.

Other Inquiries
For all other inquiries regarding your personal information, please write to: Privacy Compliance Officer, AAA Ohio Automobile Club, 90 E. Wilson Bridge Rd., Worthington, Ohio, 43085, or send an email to privacy@aaaohio.com. Please provide us with your exact name and address and membership number if available.

Effective Date: December 20, 2019