An Important Notice Concerning Your Privacy

At AAA Ohio Auto Club, maintaining your trust and confidence is a high priority. That's why we want you to understand how we protect your privacy when we collect and use information about you and the measures we take to safeguard that information. We also want you to understand the benefits of your relationship with us, including valuable offers you may receive through the mail, via email or by telephone, and how you can let us know if you prefer not to receive these offers ("opt out"). The companies listed below are all related by common control or ownership and are referred to in this notice as "Subsidiaries," "we," "our," and "us."

Information We Collect

As part of providing you with our products and services, we obtain non-public personal information ("Customer Information") about you, including but not limited to:

• Information we receive from you on applications, surveys, online registrations or other forms (such as your name, address, and date of birth).
• Information about your AAA membership, insurance needs, travel needs, and other financial transactions with us and others.
• Marketing and demographic information including information that may indicate your purchase preferences.

On our website, where possible, we collect the e-mail address of each visitor, aggregate information on what pages consumers access or visit while in the AAA Ohio Auto Club web site, and user-specific information on what pages consumers access or visit while in the site.

Information Security

AAA takes the security of the data collected very seriously. Only those persons who need it to perform their job responsibilities are authorized to have access to Customer Information. Employees who violate company policies and procedures in this regard are subject to disciplinary action, up to and including dismissal. In addition, we maintain physical, electronic, and procedural security measures to safeguard Customer Information.

Disclosures to Service Your Account

To provide customer service to you, to process your insurance, financial services, travel needs, or membership transactions, to conduct research and analysis, and to deliver your membership benefits and programs, it is often necessary for us to disclose Customer Information to companies that work with us. For example, we may provide certain Customer Information to companies, including our Subsidiaries, that perform services in connection with customer benefits, services or programs, or that perform other business operations or services, including marketing services on our behalf. We may also provide certain Customer Information to companies that offer AAA member programs in which you have enrolled or which are provided as part of your AAA membership, or to other financial institutions with which we have joint marketing agreements. And we may provide certain Customer Information to others outside our Subsidiaries as permitted by law.

In working with other companies to compile and use lists of customers and prospective customers for marketing purposes, we require third party vendor agreements regarding the security of our customers' personal information. The companies with which we do business agree to honor our privacy policy and practices in the handling of Customer Information.

Disclosures to Provide You With Offers for Products and Services

An important benefit of your customer relationship with AAA is the opportunity to receive offers for products and services from companies that provide special programs, services, or discounts especially for AAA members. We try to provide these offers to customers who are most likely to find them of value.

Offers for AAA Products and Services

We work with our Subsidiaries and other companies that perform marketing services on our behalf to develop and make offers to you for products and services of AAA and our Subsidiaries based on Customer Information.

Offers for Products and Services of Other Companies

We work with other companies to provide our customers with special offers for various products and services. We may disclose Customer Information about you to: financial service providers such as banks and insurance companies; non-financial companies such as retailers, direct marketers, and travel providers; and others such as other AAA clubs or their affiliated companies.

If you prefer, you may opt out of these disclosures; that is, you may direct us not to make disclosures to third parties (other than disclosures permitted by law). You may opt out by filling out and returning the form below. If you opt out, you will not receive offers for products and services that result from those disclosures. However, we may still include notices and information about other products and services when communicating with you about your account and related products and services. You may also still receive mailings that are developed independently and are not based on Customer Information.

Disclosures to Subsidiaries

We are permitted by law to share with our Subsidiaries information about our transactions or experience with you (such as your account balances and payment history).

Our Subsidiaries

This notice is provided by and applies to the following:

• Auto Club Services Corporation
• Club Holding Corporation
• Club Insurance Company
• Automobile Club Insurance Agency, Inc.

Our Website

If you choose to visit our website, Ohio.AAA.com, please view our online Terms of Service for specific information regarding the use of the site.

AAA Ohio Auto Club compiles data collected from its online surveys to produce reports to help drive improvements in the quality of our website. Such information is based on aggregated, anonymous information and does not include any personally identifiable information about individuals. These anonymous reports may be shared outside of AAA Ohio Auto Club.

Many web sites use "cookies" to help personalize a respondent's online experience. A cookie is a text file that is placed on the hard drive of your computer. Cookies cannot be used to run programs or deliver viruses to your computer. AAA Ohio cookies are uniquely assigned to you, and can only be read by our web server. Cookies are used to maintain your logged in status between pages of the site and are essential for accessing member exclusive information. AAA Ohio Auto Club does not collect any personal information with this cookie, nor will we track any visitor once they have left our website.

Former Customers

If you or we decide to terminate your customer relationship with us, we will continue to treat and safeguard your Customer Information as described in this notice.

Opting Out

If you prefer that we not disclose Customer Information about you to nonaffiliated third parties, you may direct us not to make those disclosures (other than disclosures permitted by law). You may opt out by sending your request to: Privacy Policy Compliance Officer, AAA Ohio Auto Club, 90 E. Wilson Bridge Rd., Worthington, Ohio, 43085.

If you do not want to receive any e-mails, periodic mailings or phone calls from us, please let us know by sending an e-mail to webmaster@aaaohio.com, or by writing to the Privacy Policy Compliance Officer, AAA Ohio Auto Club, 90 E. Wilson Bridge Rd., Worthington, Ohio, 43085. Please provide us with your exact name and address and membership number if available. Your request will be processed immediately, but it may take up to 8 weeks for contact to be suppressed due to programs already in progress.

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